Volkswagen Financial Services Australia is a leading provider of competitive finance and insurance products to over 1200 retailers across Australia representing automotive brands within the Volkswagen Group including: Audi, ŠKODA, Bentley, Porsche, Ducati and Lamborghini and outside the Volkswagen Group - Jaguar and Land Rover. Nobody does finance better than our team of experts ensuring a positive customer experience at all times.

We believe our employees are key to our success and offer career advancement to grow your career across various divisions. Our people are recognised for their achievements and we have a team culture led by empathetic managers. Our EVP is testament to our continued commitment to retaining our staff and providing a fulfilling experience during their journey with Volkswagen Financial Services Australia. Our core value is integrity and we seek like-minded individuals to join our thriving business.

We are currently looking for a Fleet Administration Officer to join our Fleet Team. This role provides administrative and operational support to ensure the effective delivery of fleet management services and lease products. You will contribute to the accuracy, compliance, and efficiency of fleet-related processes and supports internal teams and external stakeholders through timely coordination and communication.

What you'll do

• Provide administrative support for the delivery of lease products and fleet management services.
• Prepare lease quotes and associated documentation to assist with settlement processes.
• Ensure all quote-related materials are accurate, compliant, and delivered within required timeframes.
• Manage vehicle registration processes, including renewals and compliance documentation.
• Monitor and process vehicle infringements and nominations, ensuring timely resolution and accurate record-keeping.
• Oversee toll account setup and process toll notices for fleet vehicles.
• Coordinate fuel card setup and distribution for fleet vehicles.
• Maintain and update customer databases to ensure data integrity and accuracy.
• Support the tracking and reporting of sales pipeline activities.
• Assist with client follow-ups and communications to support sales and service delivery.

 

What you'll bring

• Minimum 2 years' administration and customer service experience
• Passion for delivering exceptional customer service
• Excellent verbal and written communication skills
• Strong attention to detail and time management skills
• Ability to work effectively in a team across multiple work streams
• Motivation to learn and develop
• Adaptability to change and problem-solving skills
• Proven ability to work in a high volume fast paced environment

Are you Driven by More?

When you join Volkswagen Financial Services Australia you become part of a professional and dynamic team structure that is the foundation for the company's current and future success. You will also be offered a competitive salary, the chance to contribute to our success and the opportunity to grow your career within a global brand.

If you meet the above criteria and would like to join our team click APPLY NOW!

Volkswagen Financial Services Australia is an equal opportunity employer in each jurisdiction that it operates. We encourage and value applications from all diverse perspectives, experience and backgrounds.

To support our desire to create a local talent pipeline, this role is only available for individuals who have permanent work rights in Australia.

Successful applicants will be required to complete background checks through our external provider as a condition of employment.