We are seeking for a Quality Assurance Manager who will be responsible for developing, implementing, and maintaining systems and processes to ensure that products and services consistently meet established standards and customer expectations. This role oversees quality control procedures, leads audits, drives continuous improvement initiatives, and ensures compliance with regulatory and organisational requirements.

Benefits

• Professional development and training opportunities.
• Paid annual leave, sick leave, and additional leave entitlements.
• Health and wellbeing programs.
• Employee assistance and support services.
• Opportunities for career progression within the organization.

Task & responsibilities

• Overseeing and contributing to audits and system assessments to help teams recognise areas for workflow and process enhancement.
• Leading businesses through the implementation of quality frameworks and accreditation protocols.
• Supporting the creation of strategic goals and action plans focused on customer satisfaction and optimal resource management.
• Helping pinpoint relevant compliance standards and industry-specific regulatory guidelines.
• Aiding in drafting clear documentation for standard operating procedures and internal processes.
• Coordinating with vendors in production settings to ensure goods align with defined quality specifications.
• Engaging with clients to evaluate their feedback on service quality and delivery performance.
• Assisting in applying statistical analysis and quality management tools for process control and monitoring.
• Contributing insights to performance evaluations of the quality management system.
• Offering guidance and, when required, delivering training sessions on quality assurance practices and policies.

Qualification & experience

• Relevant qualification and minimum 1 year of experience in a quality assurance or related role.
• In-depth knowledge of ISO standards and regulatory compliance requirements.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and leadership abilities.