We're Hiring: Front of House / Brow Artist
Casual · 20 hours a week · South Melbourne
Our small, mindful salon is growing — and we're inviting a warm, organised and grounded Front of House team member to join us in a casual role.
If you’re someone who leads with kindness, communicates with calm confidence, and loves creating a welcoming experience for others, this may be your next beautiful step.
About us
We're The Hive Beauty, a holistic and unisex salon tucked away in the heart of South Melbourne. For over 9 years, we've been a space where people can pause, soften and reconnect — with their skin, their body and their sense of self.
We offer a thoughtful blend of science-backed skin treatments and gentle beauty services. Our work is guided by trauma-informed care, nervous system awareness and a deep respect for each client’s unique experience.
Our clients describe us as calm, welcoming and kind — and we’re proud of the caring community that’s grown around our space (as well as our 5-star Google rating ✨).
Everything we do is intentional. From the skin + body brands we align with to the language we use, we choose with care. We stay curious, keep learning, and honour what it means to support people holistically.
If you haven’t already, you can get a feel for our space at www.thehivebeauty.com.au
(and if you're applying, we gently encourage you to have a look, those who have taken the time to write a custom Cover Letter will be prioritised).
About the role
This is a casual role with a minimum of 20 hours per week, with potential to grow to 30 hours, depending on your availability and how the role evolves.
Available days + hours:
Wednesday: 11.45am–8pm
Thursday: 11.45am–8pm
Saturday: 8.45am–2pm
This role may suit someone who is:
Looking to return to the workforce after time away
Wanting flexible hours around study, parenting or other commitments
Ready to support a small team while holding the front-of-house with confidence and care
A therapist not looking to be fully ‘on the tools’ and is excellent in Customer Support and Organisation
What you’ll be doing
As the face and heart of the salon, you will be the first port of call for guests when they walk in so this is a very important role.
You will:
Welcome clients with warmth and professionalism
Manage bookings, rebookings and rescheduling clients if therapist is sick
Schedule the room allocation to ensure daily salon flow
Maintain Reception + Retail areas with intention and calm
Support the team through thoughtful communication and organisation
Process payments, ensure deposits are paid, manage client files and ensure smooth day-to-day operations
Answer client/stockist/brand enquiries via phone, email and social platforms
Assist with small business administration tasks, like stock ordering/ stocktake.
Keep the space tidy, grounded and aligned with our brand values
Assist staff with restocking rooms and consumables
Laundry duties to ensure salon hygiene is maintained, alongside other staff.
If beauty qualified, perform Brow and Lash services in the Brow Booth to a high quality and standard that our clients have come to expect.
Disinfect, sanitise and restock consumables and equipment associated with the Brow Booth.
What we're looking for
You’ll bring:
Previous experience in a reception, front-of-house or customer support role (beauty/health/wellness industry is ideal, but not essential)
Brow/Lash artistry skills, appropriate beauty qualifications and confidence to perform these services to a high standard. (ongoing training provided also)
A personable, calm, caring and professional presence when guests arrive
Excellent communication + organisational skills
Confidence with technology and wellness booking systems
The ability to hold space for clients with warmth and empathy and anticipate the needs of your guests and team
Someone who works well independently, but also loves being part of a small, supportive team
Ability to work late Wed/Thurs and Sat.
Speaks English confidently and fluently.
Full Australian working rights
Most importantly, we’re looking for someone who is steady, kind, and genuinely loves creating beautiful client experiences.
What we offer
We believe in sustainable, values-led work — where everyone is supported, appreciated and encouraged to grow.
Here’s what you can expect:
Generous hourly pay + rewards for meeting team-based KPIs
Staff product incentive program
A grounded, loyal, long-standing client community
Ongoing internal and external training
Support for your personal and professional development
A newly renovated, peaceful and inclusive workspace
Experienced, passionate and bubbly team to work alongside
25% off treatments for friends + family
Generous product discounts
Complimentary facial every 8 weeks
No Sunday or public holiday shifts
2pm Saturday finishes
Quarterly team nights out paid for by the salon (partners welcome)
Fortnightly support check-ins
A strong culture of autonomy, respect and kindness
How to apply
If this feels like the right place for you, we’d love to hear from you.
Please send us:
💭 A gentle note:
We know job ads can sometimes feel overwhelming — especially when they list many responsibilities or expectations. Please don’t let that hold you back. If this role speaks to you and you feel aligned with our values, we’d genuinely love to hear from you — even if you don’t tick every single box.
We warmly welcome applicants of all backgrounds, genders, bodies and lived experiences. If you’d like to have a conversation before applying, you’re welcome to reach out via [email protected]
