Pump Service Technician – Plumbing Maintenance

Wilson Maintenance – Preston, VIC
Full Time | Competitive Salary | Vehicle + Fuel Card + iPhone

Your key responsibilities will include:

·         Manage ongoing and new pump maintenance contracts, ensuring timely, high-quality service delivery across commercial and civil sites.

·         Respond to client enquiries regarding faults, breakdowns, and pump installations, offering clear technical advice and support.

·         Provide after-sales service, including occasional site visits to troubleshoot pump systems and control components.

·         Conduct inspection, testing, and repair of returned pumps and associated equipment in accordance with service standards.

·         Assemble, install, and maintain mechanical and hydraulic components to meet client and project needs.

·         Monitor and maintain inventory of critical spare parts to ensure rapid response and minimal downtime.

·         Coordinate pump logistics, working with internal teams and freight partners to ensure timely movement of goods.

·         Handle warranty claims and supplier returns, maintaining thorough documentation for each case.

·         Maintain a calm, professional, and solutions-driven approach when supporting customers — especially in high-pressure or time-sensitive situations.

About You

We’re looking for a self-motivated, mechanically-minded professional who thrives on solving problems, supporting clients, and working as part of a collaborative team. You take pride in your work, communicate clearly, and stay calm under pressure.

You’ll do well in this role if you bring strong mechanical aptitude, hands-on troubleshooting experience, and a disciplined approach to job documentation and safety. Whether you’re diagnosing pumps in the workshop, guiding a client over the phone, or supporting a breakdown on site — you’re always proactive and professional.

Some of your key strengths should include:

·         Demonstrated customer service skills, with the ability to communicate clearly and resolve technical issues with confidence.

·         Strong time management and the ability to juggle competing priorities in the field.

·         High attention to detail when diagnosing faults, repairing equipment, and completing service documentation.

·         Sound understanding of mechanical equipment and system components.

·         Excellent interpersonal skills and ability to work with clients, suppliers, and internal stakeholders.

·         A current Australian driver’s licence and willingness to travel to site as required.

·         A proactive mindset with the ability to work independently, adapt quickly, and own your responsibilities.

What We’re Looking For

·         Experience working with pump systems and basic electrical controls (preferred).

·         Electrical qualification/licensing is highly desirable.

·         Strong troubleshooting ability and technical confidence.

·         Positive attitude and willingness to grow your skill set.

·         Reliability, professionalism, and a focus on safety.

What We Offer

·         A competitive salary package with overtime opportunities. (50-55 phr)

·         A fully equipped service vehicle, fuel card, iPhone, and uniform.

·         Structured onboarding, upskilling, and long-term career development.

·         A supportive, no-nonsense team environment where you’ll be trusted to do your job.

·         Clear processes and safety systems to protect you in the field.

Based in Preston VIC – Work across Melbourne metro and surrounding regions

Employer Questions

·         How many years’ experience do you have as a Pump Technician?

·         Do you hold a Construction Induction Safety certificate (White Card)?

·         Do you have a current Australian driver’s licence?