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senior policy advisor

492 available jobs

Senior Service Advisor

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nsw department of customer service

Trades & Services / Automotive Trades

Clerk Grade 9/10 with a salary range of $129,464 - $142,665 Ongoing role based in Parramatta or Gosford Due to the Christmas shutdown period, the Talent Team will be unavailable to respond to queries from 25 December 2025 to 9 January 2026.

Sydney - Parramatta & Western Suburbs, Parramatta, New South Wales

Full time

Not specified

Service Advisor

J
Jayell Investments

Trades & Services / Automotive Trades

About Us: Benalla Toyota is part of Jacob Group of Companies, a proud, locally owned family business operating in the region for over 90 years.

Shepparton & Goulburn Valley, Shepparton, Victoria

Full time

Not specified

Service Advisor

F
Frizelle Sunshine Automotive

Trades & Services / Automotive Trades

Join one of the largest automotive dealership networks Access hundreds of discounts using our exclusive reward platform Guaranteed weekly base earnings plus healthy commissions and a car on offer We are now recruiting for a Service Advisor to join the team at Kia Ashmore.

Gold Coast, Ashmore, Queensland

Full time

Not specified

Service Advisor

H
Hastings Deering Australia Ltd

Trades & Services / Automotive Trades

Kickstart your career or take the next step with Hastings Deering - where our people build something BIGGER.

Darwin, Darwin, Northern Territory

Full time

Not specified

Service Advisor

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nsw department of customer service

Trades & Services / Automotive Trades

Drive service excellence and support safer workplaces across NSW Clerk Grade 7/8 with a salary range of $113,574 - $125,720 Ongoing roles based in Parramatta or Gosford Due to the Christmas shutdown period, the Talent Team will be unavailable to respond to queries from 25 December 2025 to 9 January 2026.

Sydney - Parramatta & Western Suburbs, Parramatta, New South Wales

Full time

Not specified

Service Advisor

A
Autoleague

Trades & Services / Automotive Trades

We are currently seeking an experienced, customer-focused Automotive Service Advisor to join the dynamic Service Department representing Midland Nissan, Isuzu, Mitsubishi and Suzuki.

Perth - Eastern Suburbs, Midland, Western Australia

Full time

Not specified

Service Advisor

A
Autoleague

Trades & Services / Automotive Trades

Are you a driven, experienced Service Advisor looking to take the next step in your career?

Perth - Eastern Suburbs, Midland, Western Australia

Full time

Not specified

Service Advisor

M
Motorama

Trades & Services / Automotive Trades

If you're looking to work for a great company with a great team & you have Dealership experience, look no further!

Brisbane - Southern Suburbs & Logan, Moorooka, Queensland

Full time

Not specified

Service Advisor

P
Phil Gilbert Toyota

Trades & Services / Automotive Trades

Service Advisor | Croydon, NSW Phil Gilbert Motor Group is a proudly family-owned, leading automotive dealership and service centre located in Lidcombe and Croydon, NSW specialising in leading global brands Toyota, Hyundai, and Kia.

Sydney - CBD, Inner West & Eastern Suburbs, Croydon, New South Wales

Full time

Not specified

Service Advisor

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NORTHPOINT TOYOTA

Trades & Services / Automotive Trades

Unlock Your Future with Northpoint Toyota Roxby Downs: Become Our Next Service Advisor Are you ready to elevate your service advising career?

Coober Pedy & Outback SA, Roxby Downs, South Australia

Full time

Not specified

nsw department of customer service

n

Senior Service Advisor

Trades & Services / Automotive Trades

Posted 11/12/2025
Closes 25/12/2025

Sydney - Parramatta & Western Suburbs, Parramatta, New South Wales

Full time

Not specified

  • Clerk Grade 9/10 with a salary range of $129,464 - $142,665
  • Ongoing role based in Parramatta or Gosford

Due to the Christmas shutdown period, the Talent Team will be unavailable to respond to queries from 25 December 2025 to 9 January 2026. Additionally, system upgrades will occur during this time, and applications cannot be submitted for this role and will be unavailable between 24 and 25 December 2025.

If you experience technical difficulties during this period, please email [email protected] and we will endeavour to respond upon return.

About us

SafeWork NSW is the state's workplace health and safety regulator. Our mission is to reduce work-related fatalities, injuries and illnesses by ensuring workplaces comply with health and safety laws. We achieve this through a mix of responsive and proactive programs targeting high-risk areas across all industries, aligned with our strategic plan and regulatory priorities.

SafeWork NSW has just transformed to become a modern, strong, and independent Work Health and Safety Regulator.

About the role:

SafeWork NSW is seeking a Senior Service Advisor to provide expert advice, leadership, and oversight within our Regulatory Services inbound customer contact centre team.

In this newly created role, you will be joining an enthusiastic team of dedicated, specialist customer service professionals who are multi skilled, flexible, resilient and highly collaborative.

You will:

  • Lead and support Service Advisors and Assistant Service Advisors to provide the service management function and deliver consistent, high quality customer service.
  • Drive process improvements to streamline operations and enhance customer experience.
  • Oversee quality assurance activities, including call monitoring and service audits.
  • Design and deliver training to build team capability and support onboarding.
  • Monitor service performance metrics to inform decision making and workforce planning.
  • Collaborate with internal stakeholders to align service delivery with organisational priorities.

To learn more about the role, please click here to download the role description.

About You:

You're a customer service leader and team player who thrives in a fast-paced environment and is committed to continuous improvement. You bring:

  • Proven experience in managing customer service operations and leading teams.
  • Strong skills in process improvement, quality assurance, and training delivery.
  • Ability to assimilate complex legislative subject matter and design accurate, clear and digestible training
  • Ability to influence and collaborate with diverse stakeholders to achieve service excellence.
  • Excellent leadership skills to manage and develop people, fostering collaboration and capability growth.
  • Relevant experience in regulatory or contact centre environments is highly desirable.

SafeWork Regulatory Services currently employs a hybrid working model that includes both attendance days (primarily) and remote work, which will evolve in line with departmental office attendance policies, along with agreed flexible work options.

How to apply:

Click 'Apply Online' to access our application portal and submit your application. Your application should include a brief cover letter and resume outlining your capabilities and experience relevant to the role.

Application closing date: Monday, 5 January 2026 (9:59AM)

For enquiries relating to the recruitment process, please contact Natalie Caruana at [email protected]

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Natalie Caruana at [email protected]

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

A talent pool may be created to fill future ongoing and temporary opportunities for a period of up to 18 months.

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