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Customer Service Support Manager

Trades & Services / Automotive Trades

Posted 17/11/2025
Closes 17/12/2025

Wacol, 4076, Brisbane, Queensland

Full time

Not specified

This position is based at Wacol and will focus on supporting and advising our workshop and dealer network staff in MAN service matters. The role will require the successful candidate to have extensive experience and knowledge of MAN products.

Benefits

At Penske, we know that it is our people at the heart of our success, and we want to make sure you have everything you need to do a great job. That is why as well as a great work environment, we offer the following benefits:

Flexible work arrangements that work for the individual and the business
Onsite parking
Accredited Training & Development Programs
Commitment to providing the highest levels of safety, technical and leadership training
Competitive Remuneration
Reward and Recognition Programs
Employee Referral Program - generous employee referral fees.
Employee Assistance Program.
Family Friendly Benefits including Paid Parental Leave
Penske Perks: save $1000's with access to discounts from your favourite retailers

Task & responsibilities

Support and advise Penske workshop and dealer network staff in MAN service matters including during repairs and trouble shooting
Advise staff how to use MAN service documentation and IT information platform
Help and support Penske staff to develop and follow workshop routines e.g. warranty process, Service Desk, necessary forms for warranty application
Provide technical support and interface with technical support team of MAN Truck & Bus in Germany
Monitor workshop staff and advise on potential improvements
Carry out special investigations and modifications in cooperation with MAN
Attend to Service Desk cases of assigned importers

Qualification & experience

Graduate engineering degree, trade qualification or similar
Extensive MAN brand and product knowledge
Sound knowledge and expertise of MAN technology with experience in MAN workshop is preferable
Detailed knowledge of MAN products, repair and maintenance IT system MAN cats
Detailed knowledge of electronics and MAN Powertrain
Strong customer focus and orientation
Well-developed training skills
Competent and experienced user of Microsoft Office applications (Word, PowerPoint, Excel)
Ability and willingness to travel extensively in APAC region

Penske Australia Pty Ltd

Iconic in motorsport and in business, the Penske brand is proudly represented in Australia and New Zealand through businesses, including Penske Australia & New Zealand, Penske Truck Leasing, Penske Automotive Australia.

Penske Australia & New Zealand is a leading supplier of the world’s finest heavy-duty trucks, diesel engines, gas engines, and power systems. We proudly distributes the Western Star Trucks, MAN Truck & Bus, Dennis Eagle, mtu, Bergen Engines, Detroit, Allison Transmission, and Sauer Compressors brands. And we operate across the most dynamic markets, including commercial vehicles, mining, energy solutions, defence, rail, marine, construction and industrial, oil and gas, and agriculture.

And through Penske Truck Leasing, we offer convenient and professional truck rental and leasing services.

We value and embrace diversity, equity, and inclusion in everything we do. If you're passionate about working for us, we encourage you to apply even if you don't meet all the selection criteria. We also encourage applications from those who are Aboriginal and/or Torres Strait Islander, veterans, with disability, and those who are culturally and linguistically diverse. Require reasonable adjustments to the recruitment process? Please let us know.

Penske Australia and Penske New Zealand are 100% subsidiaries of Penske Automotive Group, a Fortune 500 company that is listed on the New York Stock Exchange. Penske Truck Leasing forms part of Penske Transportation Solutions. Both Penske Automotive Group and Penske Transportation Solutions form part of the global Penske Corporation.

And through Penske Truck Leasing, we offer convenient and professional truck rental and leasing services.

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